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Protect your business and your clients
from getting food poisoning!

Did you know that there are 2,700,000 cases of food poisoning in the food service industry in Australia every year? (5,400,000 when you consider Australian households).

That’s more than the population of Brisbane, Wollongong and Sunshine Coast combined!

Fortunately, the majority of these tragic ‘accidents’ are easily avoidable as long as your employees handling, preparing and transporting food understand how to prevent good food from going bad.

That’s why The Gourmet Guardian has released a special and timely report to help you, your managers, supervisors, chefs, kitchen hands and employees understand how to prevent food poisoning outbreaks before they happen.

Even when there are no ‘casualties’,
food poisoning is STILL deadly… to your business!

While many food poisoning victims recover in a few days, it can cause hospitalisation and trigger chronic diseases like fever, vomiting and diarrhoea.

That’s the good news.

The flip side… In rare instances it can prove fatal to young children, the elderly and sometimes even healthy adults.

That would be tragic for you and your business!

Thankfully, the prevention is better than the cure… and, thanks to The Gourmet Guardian, the ‘cure’ is easy.

You can start implementing it in the next 5 minutes.

Click on the image to download your complimentary copy of the Top 10 Causes Of Food Poisoning report

This special report is published by Gavin Buckett who has vast experience including15 years as a qualified chef, food safety trainer implementing HACCP systems in at least a dozen market sectors as well as six years as a registered food safety auditor, which in 2008 culminated in achieving the highest Level 4 – High Risk Auditor status in the National Food Safety Auditor Scheme.

In this important document, you will discover the top ten causes of food poisoning. This list is not “ranked” in any particular order as we don’t want you to think that one is more or less important than another.

All 10 are equally important. With this special report in hand, all you have to do is go through the 10 points and tick off the boxes to ensure your food operations are not putting your clients, your staff and your business at risk.

This special report will also educate you about the following:

• IMPORTANT! How high risk cooked foods must be cooled to keep them outside the DANGER ZONE!
• How to ensure the food you serve and sell is ‘SAFE’ from salmonella and other pathogenic bacteria and deadly viruses!
• The right temperature food must reach when reheating.
• The ONLY foods that do not require further cooking prior to consumption and the ones that do.
• An easy way to find out if your food suppliers are playing Russian Roulette with your business!
• What you must know abut the Critical Control Point – Psst! Most food businesses get this wrong.
• How to reduce the number of dangerous micro-organisms to an acceptable level.
• What you must know about defrosting – before you get burned (sorry, I couldn’t resist the pun)!
• The 3 sources of cross-contamination – You might be surprised to learn NONE of them has anything to do with food!
• How to control the potential hazard in your workplace.

This special report will at the very least give you 10 practical and important points you should implement in your food service business IMMEDIATELY…

Did you know that a restaurant in Sydney
wasn’t aware of one of these points,
killing one man and making another 12 people sick?

That was just from 1 point out of the top 10.

They might have got 9 out of 10 but were “unaware” of 1 of these requirements.

Pretty scary isn’t it. Definite “food for thought” …

Don’t leave food safety to chance!

Download this important report immediately and discuss these points with your staff as soon as possible.

Click here to download your complimentary copy

Let’s face it…

Having food authority inspectors and environmental health officers breathing down your neck is not fun.

They could close your business ‘until further notice’ or for good!

Worse still, you could plead guilty in the industrial court to counts of handling and selling unsafe food. Heavy fines and penalties, or worse, you could kill someone.

Don’t take the risk of food poisoning lightly –
especially when prevention is so easy.

At the session, John Fallon from the New South Wales Food Authority (NSWFA) explained that there are only 22 approved external third party auditors in NSW.

He provided an enforcement update on all VP audits that have been conducted (by NSWFA employed auditors and external third party auditors).

He indicated that the top TWO problems encountered during audits were:

• Ineffective monitoring records
• Not complying with there food safety program

#1 Non Conformance: “Ineffective” Monitoring records

This included:

• Not having records in place
• Missing records or records not available
• Completed records not identifying issues (i.e. Temperatures recorded outside critical limits)
• No recorded corrective action when problems were identified
• Supervisor signing off on incomplete or incorrect records

It is stated in the VP Guidelines that IT IS a requirement for someone to check all completed records. Even though it is not a requirement for records to be signed, we certainly recommend this practice to our clients.

We have a client who purchased from a newsagent, an “APPROVED” stamp and the person doing the checking stamps the monitoring record and signs above where it was stamped. I think this is a simple and effective means of verifying your records. You still need to make sure that the person who does the “approving” actually checks that the record has been completed correctly.

#2 Non Conformance: “Not complying with their food safety program”

Remember a couple of days ago I told you that your program should:

“Say as you do” and you should “Do as you say”.

Consistent areas where Corrective Action Requests (CARs) were raised included:

• Labeling techniques used
• Content of an internal audit – The internal audit process did not include a review of their food safety program. (Note: The findings of the internal audit should reflect what is found at an external audit)
• Good manufacturing practices
• Allergen management

The NSWFA will continue to monitor ALL Vulnerable Persons facilities (including businesses with Third Party Auditor (TPA) approval) and the Proprietor of the facility is responsible for ensuring that an audit is organised.

All VP audits conducted in NSW are reported electronically to the NSWFA. Every month, the NSWFA runs a report on facilities that are overdue for an audit. The following process is applied:

• If overdue by 3 months they will be sent a “reminder letter”
• If overdue by 6 months they will be sent a “warning letter”
• Failure to comply will result in a $1320 penalty for corporations
  and $660 for individuals.

All scheduled audits must be conducted within the allocated 6 or 12 month period.

Your license cannot be renewed if there are any outstanding audits that have not been conducted.

Whenever possible, I attend the meetings the different state regulators have for auditors and I am attending another one in September for Victorian auditors.

Joanne Bulle is a recent addition to The Gourmet Guardian team and she also travelled from Albury to Sydney for the one day meeting.

These meetings are an important forum for the regulator (in this case the NSWFA) to update auditors on resources, requirements, changes in legislation and also to provide an outlet to discuss any problems or concerns auditors may have and to seek clarification on them.

This meeting was no exception. There are two very important changes that have been made by the NSWFA.

The first is they have updated the audit checklist that all auditors are required to complete and the second is that they have revised the guidelines for businesses serving food to Vulnerable Persons Businesses (VP). The audit checklist was updated to match the guidelines.

If you are a VP business, I feel it is vital, if you have not already done so, to download and print these guidelines to ensure you are complying with them.

http://www.foodauthority.nsw.gov.au/_Documents/industry_pdf/guidelines_vp_2011.pdf Click Here To Download The Vulnerable Persons Business Guidelines

Your next audit will be made using these guidelines and you will be expected to comply with them.

To assist you in understanding the guidelines, I have taken the time to summarise the key changes that were highlighted and stressed to us at the forum.

The guidelines have been clarified and simplified, with the information and requirements now aligned with FSANZ Food Standards Code requirements. The clearer guidelines include:

• Greater flexibility in menu design
• Updates on the definition of what “higher risk foods” are
• Specific allergen control requirements that need to be documented in your food safety program
• Specific requirements for serving food to neutropenic patients/ residents (neutropenic means that they have NO immune system)
• Lettuce can be on the menu and is now encouraged – especially in aged care
• Washing of fruits and vegetables in chemical sanitisers is no longer a mandatory requirement (apart from melons – these must still be sanitised)
• Poached eggs no longer need to be “hard boiled”. The whites still need to be cooked and yolk “starts to thicken” but does not need to be fully cooked
• Cooking temperatures have been updated (there are multiple minimum temperatures listed that depends on the type of food. It was stated that facilities “have the ability” to adjust their temperatures
• Reheating food only needs to be > 60˚ C if the product will be used within 48 hours
• Potentially hazardous foods no longer must be used within 24 hours (48 hours recommended if no label)
• Clarification on the definition of what texture modified and pureed foods are
• Diabetic controls need to be documented and included into the allergen controls
• Infant formula (if applicable) MUST be covered by the food safety program (including milk rooms, sterilising of bottles, and formula made by parents etc.).

That being said, auditors will still be auditing you against what is documented in your food safety program. That means if you do not change your program to reflect these changes, you will still need to comply with your food safety program.

As an example, if you have stated in your food safety program that you sanitise fruits and vegetables, then this is what you will be audited against.

The saying that we always use is that you must “Say as you do” and “Do as you say!”

At the forum, it was stressed that aged care facilities, in particular, need to separate “dislikes” from “allergens”. It is important to confirm with the resident or patient as to why they have a dislike.

Many people have dismissed “dislikes”, however it has been found that perhaps the dislike did stem from a childhood reaction that is an allergen, and that they have avoided the product without actually realising that it is an “allergy”.

Other points that were discussed I think may be of interest were:

• It is expected that FSANZ are going to review microbiological limits for foods to align with international standards in the next two years.
• NSW Health have decided to continue to sanitise all fruit and vegetables, despite the changes indicated above as there is some evidence that there can be a 1 or 2 micro log reduction in pathogens if they are present. Washing under running water has shown to also reduce by one log as well.

In the next couple of weeks, I will send you an update on the main problems I find in audits, along with what your rights are in being able to change from the NSWFA to an approved third party auditor.

The Gourmet Guardian has two auditors that are approved by the NSWFA to conduct third party audits. Both are qualified chefs with more than 30 years combined hands-on cooking experience and both were at the auditor’s forum indicated above.

If you would like to discuss your upcoming audit with us, please contact us on 1800 FOOD SAFETY (1800 366 372).

The first mistake that people often make is that they will not pay attention to what temperature that food is stored at. When you are thinking about the bacteria that most commonly infect food, you’ll find that it will tend to start between 5 °C to 60° C. This is a fairly wide range, and if you have to prepare food a long time before you serve it, make sure that you have taken a look what the temperature conditions are like.

Similarly, keep in mind that foods that are raw and that foods that are cooked are a place where bacteria can be spread and then passed on to your clients. Remember that raw food should always bee kept in their own separate containers and that they should be kept on the lowest level of the refrigerator to avoid their dripping on the raw foods below and possibly contaminating them. Remember that all food, raw or cooked, should be stored in the appropriate containers and that they should always be fully covered.

Remember that your water supply is another important consideration. Keep alert for any water warnings in your area and when it comes to food preparation, remember that you should always be safe rather than sorry. Remember that you can always boil the water first or get water from sealed bottles if you feel that there is a problem. Similarly, keep in mind that ice can be problematic and that it is always better to be safe than sorry.

When it comes to food contamination, remember that the consequences can be severe. You might be dealing with things like a guest’s severe illness, problems with the health inspectors, even a shut down if things are seen as being deeply problematic, so take the time to look over the proper procedures for keeping your kitchen clean and hygienic.

Anyone about to begin a career in hospitality in Melbourne needs to know what the professionals already do: this is a tough crowd to please. The smallest damage to your reputation can ruin you in this town. A career in hospitality can be a very rewarding one, but it is something that requires attention to detail and of course, food safety. Before you step into the hospitality industry, you and your staff need to know the applicable food safety regulations inside out.

Your staff has to be prepared for any situation which may arise in the kitchen in terms of food safety and best health practices. This means that each and every member of your staff has to complete a food safety course. Once your staff has completed this course you’ll know that they’ve been properly trained and are aware of all the relevant food safety issues.

What many people do not know is that food safety goes so much further beyond “wash your hands” and “keep everything at the right temperature.” What you are going to need to do is to look into all the small but equally important things that you need to know to make sure that your hospitality business is among the best.

For instance, have you thought about the fact that you need to label everything that goes into your kitchen?

This will help you avoid needing to open containers and then resealing them when it turns out that they are not what you want. Every time a container is opened, it risks being contaminated and you can cut down on this risk by making sure that everyone knows what is in what container.

Whether you’re in the hospitality business proper or your company has any involvement in food preparation or handling, it is essential that your staff take and complete a food safety course. When kitchen staff is not properly trained in food safety, you place your business in peril.

Food preparation personnel who are not aware of proper food safety procedures can quickly lead to a kitchen which harbors disease causing microorganisms. Any risk of sickening a patron due to your kitchen’s sanitation or food handling procedures is one which should be eliminated.

Especially in Melbourne, a single customer made ill by eating in your establishment could be the end of your career in hospitality. A food safety course is a wise investment in the future of your business – and far cheaper than the cost of a lawsuit!

It can be difficult to keep your kitchen staff properly trained in food safety issues. Since the turnover rate in the hospitality industry tends to be rather high, you’ll be faced with the challenge of regularly ensuring that new hires are aware of all the relevant safety issues. Hiring a certification expert and food safety consultant can help your business make sure that the food you serve is safe with regular training and audits of your food preparation areas.

Particularly in Melbourne, proper training for your staff through a food safety course is vitally important to your work in the hospitality industry.

The answer, of course, is to make sure that your kitchen stays in great shape and maintains a high standard of cleanliness.  Though this is by no means a complete list, you will find that these suggestions can help keep your kitchen operating at a high standard.

Store cooked and uncooked food separately. This is essential when you are looking at making sure that your restaurant has a high degree of sanitation.  Essentially, cooked food very often goes directly to the tables of your diners.  Raw food, which is uncooked and untreated, may very well still be carrying bacteria or other contaminants that can be transferred to the cooked food.  By keeping them separate, you’ll be able to keep them from affecting each other.

Label everything. It seems simple, but the truth of the matter is that you should label everything that comes into your kitchen.  Make sure that your kitchen staff undergo food safety training and know what is in the various containers. This way they will only open them when necessary and they will not risk contamination through repeated exposure.

Labelling will also help to improve the speed and efficiency of your kitchen.  Similarly, you may also want to think about dating things to know when they were received.

Temperature readouts. No matter where you keep food, you should make sure that there is a temperature gauge nearby.  This can be instrumental when you are keeping cold foods and when you want to make sure that they stay good.

Take some time and really consider what your options are going to be when it comes to installing thermometers in your food storage location; this can help you a great deal.

Food satefety training for your staff? Remember that when it comes to keeping your restaurant sanitized that your workers play a large part.  There does tend to be a fairly high turn around in kitchens, so take some time to make sure that your workers are aware of what needs to happen to keep the kitchen to high food safety standards.  Make sure that you include both front room staff and kitchen staff when it comes to this kind of food safety training.

When you are running a commercial kitchen, you’ll find that you need to think about what your options are going to be in terms of keeping it safe and clean.  Educate your staff and keep in mind the fact that there are professional services out there that can help you monitor your existing procedures and give you a detailed list of how they can be improved.  Remember that a little money spent on this now can prevent large legal fees down the line.

Gavin can be contacted at gavin@agbsolutions.com.au or through his website at www.australianfoodsafety.com.au.

If you give your customers a great dining experience, you can bet that they will be back for more and that they will tell their friends, but if you mess up, word is certainly going to get around. Every restaurant manager fears a food poisoning outbreak, but if you work in Melbourne, you may have more reason than most to be frightened of it.

When you are looking at a food poisoning outbreak, you are looking at your restaurant getting a lot of publicity that it doesn’t need. You’ll find that you may be risking a citation or a warning at best, and complete shut-down at worst. This is how important adequate food safety and hygiene is to your restaurant.

Guests who are unlucky enough to eat at a time when your food safety isn’t as high as it should be may become quite sick, and while many cases of food poisoning can be quite mild, others are extremely severe or unpleasant. This is most common when children or people with weakened immune systems are exposed to tainted food.

Bacteria may easily exist on raw food like eggs, seafood, uncooked rice, or even raw vegetables.  For the most part, good washing practices and cooking will take care of the problems there, but if these foods come into contact with food that has already been prepared, the bacteria are able to pass themselves on. Some bacteria can even be transferred through unwashed hands onto food that is ready to serve. Other pathogens or bacteria will develop on food that as been allowed to grow too warm or that has begun to spoil.

There are many different ways to prevent a food poisoning outbreak. The first and most obvious thing that you need to think about is the fact that your staff need food safety training: to be taught how to handle and prepare food. Strict regulations about hand washing and sanitation on the food preparation floor are things that you really need to drill home.

You will also find that good storage, where raw food is never permitted to come in contact with food that is ready to serve is something that all staff need to be aware of. It is important to establish routine to ensure that staff form good hygiene habits.

The truth of the matter is that there is a multitude of different ways that a food poisoning outbreak can occur, but you don’t need to live in fear. Most restaurant managers aren’t experts in food safety, which is why they will enlist the services of a good food safety expert before anything goes wrong. If you want to make sure that nothing gets overlooked in the food safety of your restaurant, talk to an expert.  If you are cooking in Melbourne, you already know that you are playing to a tough crowd, so don’t make it any harder than it has to be!

Gavin can be contacted at gavin@agbsolutions.com.au or through his website at www.agbsolutions.com.au.

Health departments and food safety departments outline all requirements; food safety procedures and kitchen procedures that must be followed by every establishment. What happens if you do not follow these requirements? Well, most importantly you run the risk of hurting your customers. All it takes is for one customer to have an illness or unsanitary problem with their food and your business could take a downfall.

When it comes to commercial kitchen food safety, there are requirements to meet in regards to food storage, food preparation, and safe food handling. These requirements are all geared towards preventing illnesses and diseases that could arise when food is improperly handled, cooked, and stored.

Some food safety requirements within Australia include:

Keeping foods that are deemed potentially hazardous at the correct temperature. In most cases, it is really straight-forward. If foods must be frozen, freeze them at temperatures below 5 degrees Celsius. The guidelines also dictate storage of food. Not only should it be stored at the correct temperature, but it should also be stored to provide protection from any contamination and within conditions that will have no affect on the food in terms of suitability and safety.

There are also regulations that dictate how to reheat food. Foods that are deemed potentially hazardous should be reheated quickly. The foods should be heated to at least 60 degrees Celsius and done so at a rapid pace.

If you are displaying food, you should make sure that you are using different serving utensils for each type of food. Cross food contamination is perhaps the easiest of all contamination processes so it should be carefully guarded against.

With the number of laws and regulations provided in regards to food safety, it can be easy to forget or overlook. However, you need to remember that all it takes is just one bad review or a customer to have a negative experience to ruin the reputation of your business. Therefore, it is a good idea to seek advice from a reputable food safety business in order to help you keep your kitchen safe and your equipment in meeting legal standards.

Gavin can be contacted at gavin@agbsolutions.com.au or through his website at www.australianfoodsafety.com.au.

There is a good chance that you know of, or have even been to a restaurant that has suffered from health code issues. The repercussions of this can be immense.  The most obvious and potentially devastating sign of poor food hygiene is sick customers. This of course is an unpleasant situation for customers and in the best case scenario, they will simply never return to your restaurant again. In the worst case scenario, they will sue!

Recovering from the loss of reputation that results from poor food safety can be nigh on impossible. Because of this it makes much more sense to protect yourself and your customers by ensuring that your food safety standards are high to begin with.

When you are looking at the maintenance of good food hygiene, you will find that at the most basic level, it is a matter of cleanliness.  All of the handling and storage areas should be kept clean and anyone handling the food must be aware of what they are doing and take the proper precautions.

Food should be thoroughly cooked, and whether being stored or served, should be at an appropriate temperature to prevent the multiplication of bacteria.

Cross contamination, especially with regard to meat, is also something that requires constant vigilance. Meat should always be stored in such a way that accidental drippings will not contaminate other foods.

An extremely important aspect of good food hygiene in the kitchen is the idea that anyone who handles food in your kitchen should be well trained and aware of the safety procedures in place.  Before and after handling food, they should wash their hands with warm water and liquid soap, and after washing, they should make sure that they dry their hands on a towel intended for that purpose.  Hand washing is the core of good hygiene in the kitchen and it should be undertaken after going to the toilet, handling money, breaks, and after sneezing or blowing your nose.

Even with a good understanding of food safety, it is important to be aware of the fact that there is a lot to be said for consulting an expert.  You and your staff have a lot going on, and in many ways, it can be difficult to look objectively at a familiar situation and make sure that everything is being done right. However these small details that get overlooked can become a big issue and potentially devastate a business!  It is here that professional services that will assess your safety procedures and suggest improvements come into play.  You can use these services to reduce the chance of a food poisoning outbreak.  In a place like Melbourne where news travels fast, you can bet that this is something that you will be glad you invested in!

Gavin can be contacted at gavin@agbsolutions.com.au or through his website at www.agbsolutions.com.au.